Terms of Service

Definitions:

• "Lease24", "we", "us" = Lease24 Inc., a Canadian corporation
• "User", "you" = Any person using our services
• "Platform" = Website, applications, and all Lease24 services
• "Tenant" = User seeking or occupying rental housing
• "Landlord" = Property owner or their authorized representative
• "Property Manager" = Person managing properties on behalf of owners
• "Listing" = Rental property advertisement on our platform
• "Vendor" / "Service Provider" = Independent contractor offering maintenance, repair, or property services through the platform
• "Work Order" = Service request between a property manager/landlord and a vendor
• "Vendor Marketplace" = Platform feature connecting property owners with independent service providers

About Lease24:

Lease24 is a rental marketplace and property management platform currently serving landlords and property managers in Ontario, Canada.

Note: Other provinces will be added as legal and compliance frameworks are finalized.

Important: We facilitate connections and provide software tools; we do not provide housing, make tenancy decisions, or offer legal, financial, or brokerage advice.

Eligibility:

• You must be at least 18 years old to use our services
• If acting for an organization, you have authority to bind that organization
• You are not prohibited by law from using our services

Account Registration:

• You must provide accurate and complete information
• One account per person (no duplicate accounts)
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• You are responsible for all activity under your account

Account Suspension & Termination:

• • We may suspend or terminate accounts for violations of these Terms
• • You may delete your account at any time
• • Outstanding obligations survive account termination

Rental Listings:

• Landlords control the content of their listings
• We do not verify all listing claims or representations
• Listings must be accurate and not misleading
• We may remove non-compliant or fraudulent listings
• Featured/boosted listings are paid promotional placements

Payments & Transactions:

• Payment processing is handled by third-party payment processors
• By making payments, you agree to the applicable payment processor's terms and conditions
• We are not responsible for payment processor issues or delays
• Refunds are subject to individual agreements between parties

Messaging & Communications:

• Platform messaging facilitates tenant-landlord communication
• Keep all communications professional and respectful
• We may monitor communications for safety and compliance purposes
• Avoid sharing personal contact information for the purpose of bypassing platform features, fraud prevention measures, or safety protocols. Lease24 does not restrict lawful off-platform communication between tenants and landlords, but safety, documentation, and compliance functions may be lost when bypassing platform tools.

AI Assistance:

Lease24 may use AI tools to assist with tasks such as inquiry handling, message summaries, suggested replies, scheduling coordination, or workflow automation.

• AI does not make final tenancy decisions
• Users may request human review at any time when AI assistance is involved
• See our Privacy Policy for full AI disclosure and data processing details

Marketplace Facilitation:

• Lease24 provides a platform for property managers to find and connect with independent service providers
• Vendors are independent contractors, NOT employees or agents of Lease24
• We do NOT guarantee vendor availability, pricing, quality of work, or completion timelines
• Vendors set their own prices, schedules, and service terms

Vendor Selection & Vetting:

• Your Responsibility: Users are solely responsible for selecting, vetting, and hiring vendors
• "Verified" Badges: Indicate only that documentation was submitted, NOT quality assurance or background verification
• Ratings & Reviews: User-submitted ratings are opinions; we do not verify their accuracy
• Check Credentials: Always verify licenses, insurance, and references before authorizing work

Work Orders & Service Agreements:

• Work orders create agreements directly between users and vendors
• Pricing, scope, timelines, and terms are negotiated between you and the vendor
• Lease24 is NOT a party to vendor service agreements
• Payment disputes and service issues must be resolved between parties

Insurance Requirements:

• • Vendors are strongly encouraged to maintain appropriate liability insurance
• • Users should verify vendor insurance coverage before authorizing any work
• • Lease24 does NOT verify or guarantee vendor insurance status or coverage amounts
• • Consider requiring proof of insurance documentation before starting projects

Dispute Resolution:

• Disputes between users and vendors must be resolved directly between the parties
• Lease24 may, at its sole discretion, remove vendors who receive repeated serious complaints
• Users may report vendor issues or safety concerns to support@lease24.io
• Lease24 is not obligated to mediate, arbitrate, or resolve vendor-user disputes
• Legal disputes should be handled through appropriate legal channels

Independent Contractor Understanding:

Your Due Diligence Requirements:

Before hiring any vendor, you are responsible for:

• Verify Credentials: Check licenses, certifications, and qualifications for the work you need
• Request Proof of Insurance: Ask for and verify liability insurance coverage
• Check References: Contact previous clients or review their work history
• Get Written Quotes: Obtain detailed written quotes before authorizing work
• Clarify Scope: Clearly define project scope, timelines, and deliverables in writing
• Review Ratings: Read vendor reviews, but verify information independently

Assumption of Risk:

Dispute Resolution Process:

Safety Recommendations:

• ✓ Request and verify insurance certificates before work begins
• ✓ Obtain written contracts specifying scope, price, and timeline
• ✓ Check vendor licenses with appropriate regulatory bodies
• ✓ Be present or have a representative present during work
• ✓ Document work progress with photos and written notes
• ✓ Obtain building permits where required by law
• ✓ Release final payment only after satisfactory completion

Protected Grounds (vary by province, but typically include):

Report Discrimination:

Our Intellectual Property:

Lease24 owns all intellectual property rights in the platform, including but not limited to:

• Platform software, code, and technology
• Lease24 logo, branding, and trademarks
• Content we create (text, graphics, templates)
• Design, layout, and user interface

You receive a limited, non-exclusive license to use the platform for its intended purposes. You may not copy, modify, distribute, or reverse engineer our platform.

Your Content:

• You retain ownership of content you post (listings, photos, descriptions, reviews)
• You grant Lease24 a license to use, display, and distribute your content on the platform
• You warrant that your content doesn't infringe others' intellectual property rights
• Lease24 may edit, restrict, or remove any content that violates these Terms, applicable law, or platform safety guidelines. This includes fraudulent listings, abusive content, or material that creates legal or security risk.

Indemnification

You agree to indemnify and hold harmless Lease24 from claims arising from:

• Your violation of these Terms
• Your content, listings, or communications
• Your violation of any law or third-party rights
• Your rental transactions or tenant/landlord disputes
• Your discriminatory conduct or illegal activities

Tiered Dispute Resolution Process:

Class Action Waiver

To the extent permitted by law, you agree to bring claims against Lease24 only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. This waiver does not apply where prohibited by applicable provincial law.