Processing a Maintenance Request

Process a Maintenance Request

Handle maintenance requests efficiently from start to finish.

Workflow

1. Open the request from your Maintenance inbox
2. Click Acknowledge to notify the tenant
3. Create a Work Order if needed
4. Assign a vendor and set a schedule date
5. After work is completed, upload completion photos
6. Mark the request as Completed
7. Close the request

Best Practices

• Always acknowledge requests promptly
• Upload completion photos as proof of work
• The full timeline is visible to the tenant throughout
• Use maintenance analytics to track patterns