Everything About a Single Request
When you click into a maintenance request, you land on the Detail Page. This is where you manage the full lifecycle of that request, from acknowledgment through completion.
Property Banner
At the top, you will see the property and unit information along with the tenant who submitted the request. This gives you immediate context.
Request Information
The detail section shows:
- Category - What type of issue it is (plumbing, electrical, appliance, etc.)
- Priority - Low, Medium, High, or Emergency
- Status - The current stage in the workflow
- Dates - When it was submitted, last updated, and any scheduled dates
Workflow Actions
As a manager, you move the request through stages using the action buttons:
- Acknowledge - Confirm you have seen the request. The tenant gets notified that their request has been received and is being reviewed.
- Assign Vendor - Select a vendor from your vendor list or the marketplace. This creates a work order linked to the request.
- Schedule - Set a date and time for the work to be done. The tenant is notified of the scheduled visit.
- Mark In Progress - Update the status when work has started.
- Complete - Close out the request when the work is finished.
Each status change sends a notification to the tenant so they always know what is happening.
Documents Section
Tenants can attach photos when submitting a request, and you can upload additional documents here too. This is useful for inspection reports, vendor quotes, or before-and-after photos.
Work Order Section
If you have created a work order for this request, it appears here with a link to the full Work Order Detail Page. You can see the assigned vendor, scheduled date, and current status at a glance.
Issue Resolution Tracking
After work is completed, tenants can report issues if they are not satisfied with the fix. The Issue Resolution section shows any reported problems, and you can acknowledge them, reassign a vendor, or mark the issue as resolved. This keeps the feedback loop between you and your tenant clear and organized.
PDF Export
Need a paper trail? Click the Export PDF button to generate a printable summary of the request, including all status changes, notes, and documents.