What Happens After You Submit
Once you have submitted a maintenance request, you can track every step of the process from your Maintenance page. This article covers everything that happens after you hit Submit.
Your Maintenance Request List
Go to Maintenance in your tenant dashboard to see all your requests. Each one shows its current status, priority, and when it was last updated. Click any request to open the full detail page.
The Workflow Tracker
At the top of your request detail page, you will see a visual progress tracker showing where your request stands:
- Received - Your request has been submitted and is waiting for your manager to review it.
- Acknowledged - Your manager has seen the request and confirmed they are looking into it.
- Vendor Assigned - A maintenance professional has been assigned to handle the issue.
- Scheduled - A date and time has been set for the repair visit. You will see the scheduled date so you can plan accordingly.
- In Progress - Work is actively being done.
- Completed - The work is finished.
Each time the status changes, you will receive a notification so you always know what is happening without having to check manually.
Status Card
Below the tracker, you will see a status card with details about your request: the category, priority level, description you provided, and any photos you attached. If your manager has added notes, those appear here too.
Messaging Your Manager
Have a question about your request? Use the message section on the detail page to communicate directly with your manager. This keeps all conversation about the issue in one place, so nothing gets lost in email or text threads.
Rescheduling
If a maintenance visit has been scheduled but the time does not work for you, you can request a reschedule from the detail page. Your manager will be notified and can propose a new time.
Work Completion Summary
When the work is done, you will see a completion summary showing:
- Who completed the work (the vendor name)
- When it was completed
- Any notes the vendor left about what was done
- Completion photos if the vendor uploaded any
Verifying or Rejecting the Fix
After work is marked as completed, you will be asked to verify whether the issue was actually resolved:
- Verify - Confirm the fix worked. This closes the loop on the request.
- Report an Issue - If the problem was not fully fixed or something new came up, you can report it. Your manager gets notified right away and can reassign a vendor or schedule a follow-up visit.
This makes sure you are never left with an unresolved issue that was marked as "done."
Cancelling a Request
Changed your mind, or did the issue resolve on its own? You can cancel a request as long as work has not already been completed. Click the Cancel Request button, select a reason (like "resolved itself" or "fixed it myself"), and add any notes. Your manager will be informed of the cancellation.